What do I need to bring with me?
Personal belongings i.e.: clothes, valuables, child benefit book, income support book, birth certificate, driving licence, passport plus any other forms of ID.
Will I be safe?
We have CCTV (closed circuit TV monitors) all around the refuge and admittance is by security intercom only.
Will I have my own room?
Where possible, every family is allocated their own room. There are single rooms available for women without children.
What facilities are there for my children?
We have child workers, a well equipped playroom with adjoining softroom available.
Can I bring my pets?
Unfortunately we cannot accommodate pets. Local organisations may be able to help. pawsforkids.org.uk
Is their storage space?
Storage space is limited. There is only room for your personal belongings.
How long can I stay?
There is no fixed length of stay. Although the refuge is temporary accommodation it can be your home for as long as you need while you decide what to do.
Will I get help with applying for Income Support and Housing Issues?
We have a refuge worker specialising in Housing & Benefits advice.
Would I be able to see a Solicitor and a Counsellor at the refuge?
Yes, a solicitor and counsellor visit the refuge regularly.
Is there a smoking area, also is alcohol allowed?
Smoking is allowed in a designated area. Alcohol is not allowed on the premises.
Can I go out if I want?
How much will all this cost?
A nominal amount is required for heating and lighting costs, and a refundable deposit will be payable. Rents are normally paid by housing benefit.
Can my mum, sisters and friends contact me at the refuge?
Messages can be passed on from family and close friends, and visits arranged.
Will my children be able to continue at their own schools, or will they have to change?
There are infant, junior and secondary schools close by if your children need to change schools. Your children can continue at their own schools if you consider it safe for them to do so and are able to provide transport.
This document was downloaded from: http://www.basildonwa.org